CO-MANAGED IT
Keep Your IT Team. Add Ours.
JNM works alongside your in-house IT staff, taking on the monitoring, security, help desk overflow, and projects that stretch a small team thin. Your team stays in control, with a bench of specialists behind it.
A Small IT Team Can't Be Everywhere At Once
Your IT staff know your business, your people, and your systems better than anyone. What they rarely have is time, round-the-clock coverage, or every specialist skill a modern environment demands.
- Buried In Tickets: Day-to-day requests leave no time for upgrades, security work, or planning.
- No One Watching After Hours: Outages and threats don't wait for business hours.
- Missing Enterprise Tools: Monitoring, patching, and security platforms are costly to license and run for a small team.
- Specialist Gaps: Cybersecurity, cloud, backup, and compliance each take deep, current expertise.
- Projects That Keep Slipping: Migrations and upgrades stall behind the daily workload.
- Audit And Insurance Pressure: Documentation, controls, and questionnaires take time your team doesn't have.
You Keep Control. We Add Depth.
Co-managed IT is a partnership, not a takeover. You decide what stays in-house and what JNM Data Solutions handles, and the split can change as your needs do.
Your Team Keeps
- Ownership of your users, priorities, and daily decisions
- Admin access and the final say on changes
- The business knowledge and relationships only they have
- Any work they would rather keep in-house
JNM Adds
- 24/7 monitoring and SOC coverage
- Patching, hardening, and maintenance
- Help desk overflow and escalations
- Backup and disaster recovery
- Project capacity for migrations and upgrades
- Compliance documentation and IT leadership
What We Deliver
Everything A Full IT Department Does, Without The Headcount
Choose the services your team needs. We plug into your environment and your processes, and work alongside your staff as one team.
- 24/7 Monitoring And Security:
We track uptime, logs, and key security signals around the clock, with 24/7 SOC coverage that pairs human analysts with AI-assisted tools. - Help Desk Support:
Overflow and escalation support so your team isn't stuck on tickets. Real help, a call or click away. - Patching And Hardening:
Proactive maintenance that keeps systems current and reduces your attack surface. - Backup And Disaster Recovery:
Encrypted, immutable backups with verified recovery testing, so you can restore fast when it matters. - Projects And Migrations:
Extra hands and expertise for cloud migrations, upgrades, and rollouts. We scope, execute, and hand off with zero guesswork. - IT Leadership And Compliance:
vCIO and vCISO guidance, roadmaps and budgets, plus audit-ready documentation aligned to NIST CSF 2.0, CIS Controls, ISO 27001, and SOC 2.
How Co-Managed IT Works
Map Your Environment
Agree Who Owns What
Work As One Team
Co-Managed IT Questions
What IT teams usually ask before we start.
No. Co-managed IT is built to support your team, not replace it. Your staff stay in charge of your users and priorities, and we take on the work that keeps pulling them away from both.
Yes. Some teams hand us monitoring and security, others need help desk overflow or extra hands for a project. We agree on the split up front and adjust it as you go.
Yes. Your team keeps its access and the final say on changes. We agree up front on how changes are approved and communicated, so nothing happens without your knowledge.
With fully managed IT, JNM runs everything as your IT department. With co-managed IT, your in-house team stays in place and we fill the gaps around them.
It depends on the services you choose and the size of your environment. We'll scope it with you on a strategy call. No jargon, no pressure.
See How JNM Fits Alongside Your IT Team
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